TERMS OF BUSINESS
ACTIVE CREDIT RECLAIM - CLIENT AGREEMENT
I/we hereby appoint Active Credit Reclaim to act on my/our behalf in respect of the potential mis-selling of any of my/our Financial Products against the lender/s. If unsuccessful Active Credit Reclaim will (if appropriate) refer my/our case to the Financial Ombudsman Service for adjudication. I/we will be fully absolved for the need or requirement to pay any disbursements at all times. I/we am aware that upon success of my/our claim the PPI cover will cease and I/we will need to review my/our protection requirements.
I/we understand that I/we can pursue any claim myself/ourselves without the involvement of Active Credit Reclaim and can investigate other claims management companies, I/we am/are also aware that I/we can submit a claim personally and that the Financial Ombudsman Service is a free service at my/our disposal. However, I have decided to allow Active Credit Reclaim to represent me/us in my/our claim, and am aware that there will be a fee to settle upon success. The fee shall be 20% + VAT of the value of any claim with the compensation redress scenarios. I/we will settle this fee within 14 days of full and final settlement from my lender(s). Should my claim be unsuccessful. I/we will pay no fee whatsoever to Active Credit Reclaim.
I/we understand Active Credit Reclaim may make a request to my/our relevant lender(s) in accordance with the General Data Protection Regulation for provision of information constituting personal data of which I/we am the data subject. If any fee is charged by lenders to release any Subject Access data it will be met by Active Credit Reclaim and not at any point be repayable by me/us. This data will not be shared with any person / company unless involved in any potential claim.
I/we shall provide all available information reasonably requested, (i.e. loan agreements, credit card statements etc) by Active Credit Reclaim in order to pursue a claim; however I/we am/are aware that my/our statutory and contractual rights under the 14 day cooling off period ruling remain unaffected and can cancel the agreement at anytime within or after this period without charge. However, If an offer of compensation from a lender has been agreed after the 14 day cooling off period the fee then becomes payable as per the Terms of Business.
Complaints can be made by any reasonable means: i.e. telephone, e-mail, in person, or in writing Any written complaint should be addressed to:- 45a The Broadway, Darkes Lane, Potters Bar, Herts EN6 2HZ. Active Credit Reclaims claims procedure is to acknowledge any complaint within 5 days of receipt, then either rectify the complaint within 4 weeks or confirm when it will be resolved, total resolution of the complaint will be within 8 weeks of receipt. If my/our complaint has not been resolved within 8 weeks I/we may refer the complaint to Legal Ombudsman, PO Box 6804, Wolverhampton WV1 9WG. Call 0300 555 0333 or Email: firstname.lastname@example.org.
I/we confirm that I/we shall not enter into any settlement or consent order with any creditor whatsoever without first consulting Active Credit Reclaim.
Our Service to you
Active Credit Reclaim will, under contract act as an intermediary between you the customer and the financial service lender. Active Credit Reclaim will undertake all preparatory works in order for the submission of any potential claim. These preparatory works include the requesting of any required personal documentation direct from the financial service so that a complete investigation of the case is fulfilled prior to complaint.